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Hi, is it possible to set up an ‘alert me’ for when a particular gun may be advertised?
Hi John, yes you can, if you log in to your account and click the ‘account’ button at the top of the page, this will take you to your account page. There will be a tab in the middle which says ‘wanted advert’ click on that and you can add what gun you want to be alerted about
Who can I use to courier a shotgun? Parcel force no longer offer this service.
Hi Simon, there a couple of specialist couriers operating in this field. A few came up on our google search but none that we have used and therefore able to recommend.
Hello Guntrader, I’ve tried to relist a gun, payment has been taken, twice, but the advert is showing as still expired?
Please can you list it and refund one of the amounts?
Hi Simon, Please can you email sales@guntrader.uk with the details and we will be happy to amend this for you.
Hi, In light of the data breach I’d like to delete my account and remove my details from your database. Can you advise how best to do this?
Thank you
Hi Robert, I can confirm I have deleted your account linked with this email address.
How can I delete my account?
Hi Les, I can confirm that I have now deleted your account linked to your email address.
Hi I have just placed an advert on your site for a digital Pulsar rifle sight. I have just checked it and it says sold. To my knowledge this is still for sale. Can you check this out for me as it may get overlooked by a possible purchaser and i will lose out with my sale. Regards Colin.
Hi Colin, I have looked and it appears to be showing for sale still? please call if you need assistance.
Hi my add says iv had 3 phone calls but I have checked my number is right but I have not had any calls at all
Hi Paul, The phone icon means you have had 3 phone reveals not calls. Every time someone looks at your number it will be counted as a phone reveal.
Hi , im unsure if my personal details were stored on your system when it was hacked, are you able to tell me if my address,contact or payment details were leaked . If so can you details all traces of my information due to security reasons.
Hi Gareth, please email sales@guntrader.uk for this information.
FOR THE ATTENTION OF REBECCA MAYNARD
Hello Rebecca. Re my previous email, sent about 10 mins ago, I have now found how to delete my account via the website and have done so. Sorry to bother you.
Regards, Ian Topham
Thank you Ian.
My email address password etc for the guntrader site, has been found on the dark web and I wish for all my details to you be deleted. I have tried just changing my password but it doesn’t appear to register, thank you.
Hi John, I have now done that for you.
Hi for some reason i can not interact with any adverts if i log in. i wanted to message a seller but the advert seems to not load fully and the “email seller” option dosent work . Its the same for my PC and my mobile . Can see the adverts fine if i am not logged in but OFC i then can not use the contact seller function.
Hi Warren, please can you email sales@guntrader.uk for further assistance.
I placed an advert on 21/10/2021. Ref 349202.
It seems to have vanished from your website.
Please advise on what has happened.
Thanks in advance.
Please can you email sales@guntrader.uk to get this resolved.
How do I delete my account?a
Hi Steven, I cannot find an account with that email address. Did you manage to delete your account? if not please email me at sales@guntrader.uk and I can help.
Hi I have just placed an advert on your site for a Miroku S/S Shotgun. I have just checked it and it appears to me listed as “sold”. Its isnt so, can you check this out for me as it may get overlooked by a possible purchaser and i will lose out with my sale,
Hi Brian. Please can you email sales@guntrader.uk with your request? Thank you.
How do I change the photographs on my advert?
Hi Peter, If you log into your account and go to the account information section you can edit your advert there. You can delete and re-add your photos in there. If you still have trouble please call us 01666 575272
I can’t log on to place ads’
If you are still having an issue please call us 01666 575272
I have bought a gun. Sadly not as advertised. What can I do to get my money back from the seller? I have tried contacting the seller but received no reply.
Hi Jason, Have they contacted you now? if no then please can and we can advise you. 01666 575272
Hi, I checked that y 4 x adverts have been shown and I noticed there are icons ,ie, an eye a phone.
There are a number of persons looking; I understand that but there are also a number of numbers next to the phone icon but I haven’t received any calls ? Am I reading this wrong ?
Thank you for your time. Roger.
Hi Roger, So the eye is views, the phone is phone number reveals (not actual calls) I hope that helps 🙂